Effective Date: 01/01/2024
1. Introduction
At New Muthokinju Hardware Limited (NMHL), safeguarding your privacy and protecting your personal information is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Kenya Data Protection Act, 2019 (DPA) and relevant laws.
By using any of our services or website, you agree to the practices described in this policy.
2. Information We Collect
We may collect personal information from you when you:
Make a purchase at our branches or online
Contact us or request information
Visit our website or social media platforms
Participate in surveys or promotions
Types of information collected include:
Full name
Contact information (email, phone number, address)
Payment details (when making transactions)
Feedback and communication details
Website usage data (IP address, browser type, device info, etc.)
3. How We Use Your Information
Your personal data may be used for:
Processing and fulfilling your orders for products and services
Communicating with you about orders, deliveries, or customer service
Providing you with updates, offers, and relevant information about NMHL products
Improving our services based on feedback and analysis
Complying with applicable laws and regulations
We will only use your data where we have a legal basis to do so, such as contractual necessity, consent, or legal obligation.
4. Data Storage and Security
We take appropriate technical and organizational measures to safeguard your data, including:
Access controls and secure storage systems
Encryption of sensitive data
Password protection and regular password updates for internal systems
Regular audits and assessments by our ICT team and Quality Management Review (QMR)
5. Sharing Your Information
Your personal data may be shared with:
Trusted third-party service providers who help us operate our business (e.g., payment processors, logistics partners)
Legal or regulatory authorities when required by law
We do not sell or rent your personal information to third parties.
6. Your Rights as a Data Subject
Under the Kenya Data Protection Act (2019), you have the right to:
Access your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Object to or restrict certain types of data processing
Request transfer of your personal data to another provider
Withdraw consent where consent was the basis for processing
To exercise these rights, contact our Data Protection Officer (DPO)/ QMR officer at the details below.
7. Cookies and Tracking
We may use cookies and similar technologies to enhance your online experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
8. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your data, please contact:
Data Protection Officer (DPO):
📧 dataprotection@muthokinju.co.ke
📞 0790 022 022
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in law or our data practices. The latest version will always be available at www.muthokinju.co.ke/privacy-policy/.
New Muthokinju Hardware Limited — Your Privacy, Our Priority.